Our Hurricane Policy makes it easy to decide that Solaris Resorts are the right choice for all your vacation needs. In the event that a hurricane directly hits any Solaris Resort in Cancun or Los Cabos while on vacation, we will gladly offer a certificate for a return stay to the original resort for the number of original nights unused. Vacation interruption is defined when the hotel interrupts full operations for at least 24 hours (not including the day of departure). Certificate will be issued only if vacation is interrupted while in resort, it is no transferable, not redeemable for cash, can be redeemed for travel prior to December 16th, 2022 or between June and December 20th, 2023 (subject to availability and previous request) It is applicable and it does not include airfare and transfers.
Download the full Solaris 2022 Hurricane Policy
Our Best Rate Guarantee is one of the best in Cancun and Los Cabos. It assures that you'll always get the best rate available when you book directly at clubsolaris.com
Feel confident you are booking directly with the resort and getting the best price online. If within 1 hour or 24 hours after your booking, you find a lower price for the same arrival date, number of nights and room accommodations in a Largest OTA, we will match the price and give you 10% extra discount or a credit to use during your vacation. Restrictions apply
How to Benefit from 110% Best Price Guarantee
Solaris hotels prioritize the health and safety of our guests, therefore, we carefully take care of all aspects so that you have an excellent vacation by implementing policies and more than 140 protocols of preventive health, hygiene and safety of 360 degree that takes into account all aspects of operations that begin from the moment a guest begins to plan a vacation until it is time to return home.
We are implementing hospital-grade disinfection protocols, approved by the U.S. Centers for Disease Control and Prevention (CDC), to guarantee the cleanliness of our beautiful hotel rooms and all public areas.
We understand that sometimes inconveniences can alter your vacation dates, therefore, you are able to cancel or make changes to your reservation without penalty at least 7 days prior to your scheduled arrival.
How to change your arrival date by phone:
You can get your room confirmation paying only 199 USD, no matter the total amount of your reservation, and pay the balance at your check-in, just select the option at the moment of your checkout during your online reservation or let know to your agent during your call.