Dear Club Solaris Guest,
According to the CDC announcement, all air passengers returning to the United States will be required to get a viral test within the 3 days (72 hours) before their flight to the USA departs, and provide written documentation of their laboratory with a negative SARS-CoV2 RNA Not Detected, SARS-CoV-2 Antigen Not Detected, or COVID-19 Not Detected test result (paper or electronic copy) to the airline or provide documentation of having recovered from COVID-19. This new requirement comes into effect on January 26 of this year.
You will also need to fill this form and give to your airline. Click here to download
To ensure compliance with this new requirement, we inform you of the measures that Club Solaris has included in its All Care Inclusive Protocols in order to help all Guests to plan their stay safe and secure.
COVID-19 PCR SWAB or ANTIGEN FIA test will be administered at our resorts.
Affordable prices have been negotiated for you to have your test result on time and efforless
Recommended test for USA travelers is the ANTIGEN FIA as the results can be ready in less than 24 hours.
Every detail has been implemented to protect you and your family to enjoy SAFE TRAVEL and make your test fast and confortably
1. COVID-19 ANTIGEN FIA TEST, accepted by the CDC; will be administered on our resorts at no cost to guests traveling to USA, up to 2 persons per room per stay (5 nights minimum stay ). Upon check-in, the guests must request an appointment with the medical services desk inside the hotel, to schedule the date and time for the test.
2. Four nights stay or less and/or additional test has an extra cost of $15usd per person.
3. All Antigen Tests will carried out by a specialized medical service and certified by the competent authorities for its correct application and safety, results can be ready in less than 24 hours
4. In the case of those guests who request a PCR test, it can be provided at an additional cost of $110 USD in Cancun and $125 USD in Cabo.
5. Upon further review Aeromexico airlines, is no longer validating the tests made at our resorts to travel abroad, we would recommend you to take them outside at a Farmacias del Ahorro or Salud Digna labs, this new measurement is outside of The Solaris Resorts and can´t provide a refund, as they were not charged to you in the first place.
If anyguest is found to be in a positive case that prevents their departure, Club Solaris will apply protocols to take care of the guest:
There will be concierge service available to assist the guest to change flights if applicable and depending of the airline policy for changes and reservations. The hotel will inform the family continually about the health condition of the guest.
a) Cancun: In the event, a guest receives a positive test while on the property, they must stay for 14 days in a different hotel, assigned and paid for by Club Solaris, including one-way transportation, accommodation and breakfast. The member will cover other meals at a special agreed rate of $30.00 a day per person, taxes included, plus transportation to the airport.Payment must be made directly at the hotel. Unused nights at Club Solaris property will not be refunded.
b) Cabos: If a Member receives a positive test while on the property, he must remain at the destination. Club Solaris will support our guests with a 10-day stay in a different hotel and transfer to the assigned hotel. The guest will cover food and drinks and will have a 20% discount. Payment will be made directly at the hotel. Payment must be made directly at the hotel. Unused nights at Club Solaris property will
not be refunded.
*Restrictions apply.
A concierge service will be available to help the guest change flights according to the airline's policy for changes and reservations. The hotel will continuously inform the family about the guest's state of health.
If the guest decides to choose a property not assigned by Club Solaris or wants to rent a vacation home to pass the quarantine, we will gladly assist to book that type of accommodation and the guest will cover the costs of the stay. In this case a certificate will be issued to the guest for the unused nights of their stay.
At Club Solaris, your safety and well-being are our highest priority.
We encourage you to visit http://www.cdc.gov/media/releases/2021/s0112-negative-covid-19-air-passengers.html for complete details
