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NEW CDC GUIDELINES FOR COVID-19 TEST REQUIREMENT
To All Air Passengers Entering the United States


Dear Club Solaris Guest,

According to the new CDC announcement, starting November 8, the U.S. Government will require anyone traveling into the United States to provide COVID-19-related documentation and contact tracing information.

For U.S. Citizens, U.S. Nationals, U.S. Lawful Permanent Residents, and Immigrants:

If you plan to travel internationally, you will need to get a COVID-19 viral test (regardless of vaccination status) before you travel by air into the United States. You must show your negative result to the airline before you board your flight.

If you're not a U.S. citizen, U.S. national, U.S. lawful permanent resident, or an immigrant, your requirements for entry are different please contact your government embassy for further details.

To All Air Passengers Entering Canada



Exemptions for fully vaccinated travelers

If you qualify as a fully vaccinated traveler you are:




All travelers are eligible to enter Canada if they qualify as a fully vaccinated traveler regardless of citizenship.

Canadians are always eligible to enter Canada but must complete testing requirements and mandatory quarantine if they do not qualify as a fully vaccinated traveler.

A pre-entry molecular test is required for all travelers. A rapid antigen test will not be accepted.

Check if you qualify as a fully vaccinated traveler



To qualify as a fully vaccinated traveler to Canada, you must:

Accepted COVID-19 vaccines in Canada



If you do not qualify for the fully vaccinated traveler exemption, you may still be able to enter Canada.

Find out if you can enter Canada

GENERAL INFORMATION


You will also need to fill this form and give it to your airline.
Upon further review Aeromexico airlines, is no longer validating the tests made at our resorts to travel abroad, we would like to recommend you to take them outside at a Farmacias del Ahorro or Salud Digna labs, this new measurement is outside of The Solaris Resorts and we can´t provide a refund, since this service is complimentary for members.


The COVID-19 antigen test, are FREE for Club Solaris guests (www.clubsolaris.com) upon a 5 night stay, Regular guest that reserve their rooms throght clubsolaris.com or the Club Solaris callcenter.
How to get your COVID-19 test while visiting Club Solaris

To ensure compliance with this new requirement, we would like to inform you about the measures that Club Solaris has included in its All Care Inclusive Protocols in order to help our guests to plan their stay safe and secure.

  1. COVID-19 ANTIGEN FIA TEST accepted by the CDC will be administered at our resorts at no cost for all guests traveling back to USA or any other country (confirmations made prior to November 26th). As of November 27th a $10 USD fee will apply for stays of 4 night or less.

  2. For guests who reserverved throght clubsolaris.com or Club Solaris Call Center, and traveling back to USA or any other country who accepts the COVID-19 ANTIGEN FIA TEST approved by the CDC, the ANTIGEN test will be administered on our resorts at no cost for up to 2 persons per room with a 5 night minimum stay. 4 nights stay or less and/or additional test has an extra cost of $10 USD per person.

  3. COVID-19 PCR test will be provided at an additional cost which varies depending on the destination selected to travel:
    Cabo $95 USD per test, per person. Tests will be performed by GA Laboratories. The guest must request an appointment at least upon arrival and no later than one day before the departure date. The test will be done in the guest´s room once the appointment is pre-confirmed within the following schedule:
    Monday to Friday: 8:00 a.m. to 2:00 pm Saturday: 8:00 a.m. to 2:00 pm

    Test results will be delivered the same day of your sample being taken. Tests can be done after hours however they are processed and delivered the next day. After hour tests have an extra cost of $ 50 USD
    Cancun $110 USD per test, per person. Upon check-in, the guest must request an appointment with the medical services desk inside the hotel, to schedule the day and time for the test.

  4. Upon check-in, the guest must request an appointment with the medical services desk inside the hotel, to schedule the day and time for the test.

  5. All Tests will carry out by a specialized medical service and certified by the competent authorities for their correct application and safety, results can be ready in less than 24 hours.

  6. Since this service is performed through an external provider within our facilities, you must pay cash in dollars or pesos. Credit or debit cards are not accepted to pay this test.

  7. If any guest results in a positive case, preventing departure, Club Solaris will proceed with the application of protocols to take care of the guest as follow:
    Both Cancun and Cabo:

    a) If a guest presents at check-in a Negative Antigen or PCR test taken with no more than 24 hours from check-in and has a stay of 3 or more nights at any Club Solaris Resort and their test prior to departure results positive, Club Solaris will give as a courtesy a 3 nights/ 4 Days stay at our hotels or another resort assigned by Club Solaris. This courtesy is for immediate use and it is not transferable or refundable.

    b) If a guest receives a positive test while on property and didn’t present a Negative Test at their check-in , the hotel will give them a preferential rate of $50 USD per person per night in double or triple occupancy and $95 USD per night in single occupancy.

    c) Cabo: If a guest receives a positive test while on property, they must stay in the destination. Royal Solaris will support our clients with 3 nights / 4 days days of stay in a different hotel and one way transfer to the hotel assigned.

    During this period of time either in Cancún or Los Cabos your mobility will be restricted to your room, or you will not be allowed to leave or move to other areas of the hotel. If you want to move out of the hotel to another property or a vacation rental apartment to pass your quarantine, we will assist you in finding such accommodation. Always payed by the guest. A certificate will be issued to the guest for the unused nights of their stay.

    * Conditions subject to change without prior notice. Restrictions apply.
    ** We reserve the right of admission
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COVID-19 PCR SWAB or ANTIGEN FIA test will be administered at our resorts.

Affordable prices have been negotiated for you to have your test result on time and efforless

Recommended test for USA travelers is the ANTIGEN FIA as the results can be ready in less than 24 hours.

Every detail has been implemented to protect you and your family to enjoy SAFE TRAVEL and make your test fast and confortably

At Club Solaris, your safety and well-being are our highest priority.

We encourage you to visit CDC Release about the negative COVID-19 air passengers for complete details

For further information please send an e-mail to:
[email protected]